Kiwi Assistberandahome

Kiwi Assist oleh Kiwi SolutionsKiwi Assist by Kiwi Solutions

Layanan pelanggan yang menjawab duluan, dan tahu kapan harus memanggil tim Anda.Customer service that answers first, and knows when to call your team.

Asisten AI untuk WhatsApp, Instagram, chat website, email, dan telepon. Pertanyaan umum dijawab dari materi Anda, sisanya menjadi tiket dengan SLA dan masuk ke meja agen.An AI assistant for WhatsApp, Instagram, website chat, email and phone. Common questions are answered from your own material, the rest become tickets with an SLA and land on the agent desk.

Tanya di chatAsk in the chatBicara dengan kamiTalk to us

Disiapkan dan didampingi langsung oleh tim kami.Set up and supported directly by our team.

Kiwi Assist

Aktif, membalas dalam detikOnline, replies in seconds

WhatsApp

Halo, paket saya belum sampai padahal sudah 5 hari. Bisa dibantu?Hi, my parcel still hasn't arrived after 5 days. Can you help?

Bisa. Pengiriman reguler biasanya 3 sampai 5 hari kerja. Laporan Anda saya catat sebagai tiket supaya tim gudang mengeceknya.Sure. Regular delivery usually takes 3 to 5 working days. I have logged this as a ticket so the warehouse team can check it.

Tiket KWS-10-014 dibuatTicket KWS-10-014 createdDiteruskan ke agen, SLA 2 jam kerjaPassed to an agent, 2 working hour SLA

Sering ditanyakan pelangganCustomers often ask

  • Cek status tiketCheck ticket status
  • Jam operasionalOpening hours
  • Bicara dengan agenTalk to an agent
Tanyakan sesuatu tentang Kiwi AssistAsk something about Kiwi Assist
kanal dalam satu antreanchannels in one queue
5
asisten menjawab, termasuk malam dan liburassistant on duty, nights and holidays too
24/7
dihitung menurut jam kerja Andameasured against your business hours
SLA
laporan tiket, respons, dan penilaianreports on tickets, response times and ratings
PDF

Cara kerjaHow it works

Perjalanan satu percakapanHow a conversation flows

Dari pesan pertama sampai laporan bulanan, setiap langkah tercatat di satu tempat.From the first message to the monthly report, every step is recorded in one place.

  1. 01

    Pesan masukA message arrives

    Dari WhatsApp, Instagram, website, email, atau telepon. Pelanggan yang sama dikenali di semua kanal.From WhatsApp, Instagram, the website, email or a phone call. The same customer is recognised across channels.

  2. 02

    Asisten menjawabThe assistant answers

    Jawaban diambil dari PDF, FAQ, dan menu yang Anda isi. Pertanyaan berulang dijawab tanpa memanggil model AI sama sekali.Answers come from the PDFs, FAQs and menus you provide. Repeat questions are answered without calling an AI model at all.

  3. 03

    Tiket tercatatA ticket is logged

    Laporan mendapat kode tiket. Pelanggan bisa menanyakan statusnya lewat chat dan hanya melihat tiket miliknya.Reports get a ticket code. Customers can ask for its status in chat and only ever see their own tickets.

  4. 04

    Agen mengambil alihAn agent takes over

    Saat asisten ragu, percakapan pindah ke meja agen bersama ringkasannya. Jam SLA mulai berjalan.When the assistant is unsure, the conversation moves to the agent desk with a summary. The SLA clock starts.

  5. 05

    Anda membaca hasilnyaYou read the results

    Jumlah tiket, waktu respons, pelanggaran SLA, dan penilaian pelanggan, bisa diunduh sebagai PDF.Ticket volume, response times, SLA breaches and customer ratings, downloadable as a PDF.

KanalChannels

Di mana pun pelanggan menulisWherever your customers write

Semua kanal masuk ke antrean, dashboard, dan laporan yang sama.Every channel lands in the same queue, dashboard and reports.

  • WhatsApp

    WhatsApp Business API resmiOfficial WhatsApp Business API

    Menjawab chat pribadi dan grup, menu bertombol, laporan di grup menjadi tiket, cek status tiket lewat chat.Answers direct and group chats, button menus, group reports become tickets, ticket status by chat.

    SelengkapnyaRead more

  • Instagram

    Direct Message, akun bisnisDirect Message, business account

    Membalas DM otomatis dan berhenti saat admin membalas sendiri dari aplikasi.Replies to DMs and steps back when an admin answers from the app.

    SelengkapnyaRead more

  • Chat websiteWebsite chat

    Widget, satu baris scriptWidget, one line of script

    Logo, warna, dan nama asisten mengikuti merek Anda. Prospek bisa dikabarkan ke tim lewat WhatsApp.Logo, colours and assistant name follow your brand. Sales leads can be sent to your team on WhatsApp.

    SelengkapnyaRead more

  • Email

    Alamat email layanan AndaYour support address

    Email masuk ke antrean, dibalas dalam utas yang sama, dan diteruskan ke agen saat perlu.Email joins the queue, replies stay in the same thread, and it goes to an agent when needed.

  • TeleponPhone

    Nomor teleponA phone number

    Penelepon dijawab dengan suara oleh asisten yang sama, lalu disambungkan ke nomor tim saat minta orang.Callers are answered by voice by the same assistant, then put through to your team's number on request.

  • Helpdesk

    Semua kanal di atasEvery channel above

    Tiket dengan kode, SLA menurut jam kerja, meja agen, penilaian pelanggan, dan laporan.Coded tickets, SLA by business hours, an agent desk, customer ratings and reports.

    SelengkapnyaRead more

AI dengan manusia di dalamnyaAI with people in the loop

Asisten bekerja duluan. Tim Anda memegang keputusan.The assistant goes first. Your team keeps the final say.

AI tidak dibiarkan mengarang. Kalau jawabannya tidak ada di materi, atau pelanggan minta bicara dengan orang, percakapan pindah ke agen tanpa pelanggan perlu mengulang cerita.The AI is not left to make things up. If the answer is not in your material, or the customer asks for a person, the conversation moves to an agent and nobody has to repeat their story.

Asisten menanganiThe assistant handles

  • Pertanyaan berulang: jam buka, harga, cara pesanRepeat questions: hours, prices, how to order
  • Jawaban dari PDF dan materi yang Anda unggahAnswers from the PDFs and material you upload
  • Mencatat laporan sebagai tiketLogging reports as tickets
  • Status tiket saat pelanggan bertanyaTicket status when customers ask

Serah terimaHandover

Ringkasan percakapan, riwayat pelanggan, dan jam SLA ikut pindah.The summary, the customer's history and the SLA clock move with it.

Agen menanganiAgents handle

  • Kasus yang jawabannya tidak ada di materiCases the material does not cover
  • Pelanggan yang minta bicara dengan orangCustomers who ask for a person
  • Keluhan yang butuh pertimbanganComplaints that need judgement
  • Balasan dari satu layar untuk semua kanalReplies from one screen for every channel

FAQ

Yang sering ditanyakanCommon questions

Siapa yang memasang dan menyiapkannya?Who sets it up?

Tim Kiwi Solutions. Kami menyambungkan kanal, mengisi materi awal bersama Anda, dan tetap mendampingi setelah berjalan.The Kiwi Solutions team. We connect the channels, load the first material with you, and stay on hand once it is running.

Dari mana asisten tahu jawabannya?Where do the answers come from?

Dari materi yang Anda berikan: PDF, FAQ, dan menu yang disusun di dashboard. Kalau jawabannya tidak ada di sana, percakapan diteruskan ke agen.From the material you provide: PDFs, FAQs and menus built in the dashboard. If the answer is not there, the conversation goes to an agent.

Model AI apa yang dipakai?Which AI models do you use?

Model generatif dari OpenAI dan Google Gemini. Pertanyaan yang berulang dijawab tanpa memanggil model, sehingga biaya token lebih rendah, dan dashboard menunjukkan porsinya.Generative models from OpenAI and Google Gemini. Repeat questions are answered without calling a model, which keeps token costs down, and the dashboard shows the share.

Apakah memakai WhatsApp Business API resmi?Is it the official WhatsApp Business API?

Ya, lewat Meta Cloud API. Asisten bisa menjawab chat pribadi dan grup, dan laporan di grup bisa langsung menjadi tiket.Yes, through the Meta Cloud API. The assistant answers direct and group chats, and a report in a group can become a ticket straight away.

Bagaimana pelanggan mengecek status tiket?How do customers check a ticket?

Cukup tanyakan lewat chat dengan kode tiketnya. Setiap perusahaan hanya bisa melihat tiketnya sendiri.They ask in chat with the ticket code. Each company only ever sees its own tickets.

Bisa dipasang di server kami sendiri?Can it run on our own server?

Bisa. Selain layanan kami, tersedia pemasangan khusus di server Anda untuk kebutuhan penyimpanan data internal.Yes. Besides our hosted service, a dedicated install on your own server is available when data must stay in house.

Tampilan widget bisa mengikuti merek kami?Can the widget match our brand?

Bisa. Logo, warna, ikon, nama asisten, dan pesan pembuka diatur dari dashboard.Yes. Logo, colours, icon, assistant name and greeting are set in the dashboard.

KontakContact

Ceritakan cara tim Anda melayani pelanggan hari ini.Tell us how your team serves customers today.

Kami tunjukkan asistennya dengan materi Anda sendiri, lalu kirim penawaran sesuai kanal dan volume chat Anda.We will show you the assistant on your own material, then send a quote for your channels and chat volume.

  1. 1Ngobrol singkat soal kanal dan volume chatA short call about channels and chat volume
  2. 2Demo dengan materi AndaA demo on your own material
  3. 3Kami sambungkan kanal dan siapkan materinyaWe connect the channels and prepare the material
WhatsApp+62 856-7988-279Emailhello@kiwisolution.tech